Life Smile has the best in class, technologically advanced and state-of-the-art infrastructure for a highly efficient functioning of the inbound, outbound and back office business process. The Info Tech- hardware, networking and software supported by the best advanced, high connectivity Telecom Infrastructure ensures best of the support services complemented well by an equally efficient team of executives. Life Smile's best in class infrastructure includes-

• Latest P-IV Desktop Computers with competitive software support, security support and high performance gadgets- microphones, earphones etc
  
• Highly advanced secured servers and equally advanced back up servers with best of data processing and data security in place
  
• Advanced networking equipments with best of network security gadgets
  
• Complete IT infrastructure protected by latest Firewall & Intrusion Detection Systems with advanced Anti virus and Anti-Spy software.
  
• High speed Internet and Telecom Connectivity with on-demand Broadband Internet Connectivity from multiple Internet Service Providers (ISPs) and the telephone lines from multiple telecom providers, the Telecom infrastructure ensures a mix of Fixed Wired & Wireless, GSM & CDMA based modern technologies.
  
• 24 X 7 in-house technical and non-technical support teams and established escalation process.
  
• Round the clock monitoring and instant failure notification via e-mail and SMS.
  
• Adequate inventory of spares maintained in-house ensuring minimum downtime.
  
• Constant review of rapidly changing technology resources and constant up gradation with the latest advanced gadgets.
  
• Secured V-LAN for Separate Clients
  
• VPN for remote access to senior personnel and clients.
  
• Daily backup and offsite storage at different secure locations ensures data protection with well defined recovery system
  
• Well equipped with Fire alarms, smoke detectors etc.
  
• Physical security with closed circuit cameras for 24 X 7 monitoring and the premises guarded by 24x7 security guards, restricted entry to server rooms and a constant review of the security policy.
  
• All the critical systems adequately supported by supplementary power resources. We have back-up options to enable us to continue running critical systems in case of a power failure.
  
• The most critical factor is our team of support services executives. Life Smile ensures adequate trained agents availability around the clock. Special back up provisions for staff attendance are made for national & international holidays & festive seasons..
  
• A well defined Disaster Recovery Plan at Life Smile deals with the capability of prompt and efficient resources at hand to handle all dimensions of a calamity that include the cause, the mode and the effects. Once the effects are identified we instantly place a proper Disaster Recovery Management System that ensures the prevention so that a disaster does not occurs and if it does, it causes the least damage to our operations and processes which means uninterrupted business continuity for our valued clients.

Life Smile infrastructure for Business continuity :

Life Smile believes that prevention is better than cure. When it comes to Business Continuity, it is our firm belief that the best way to handle any crisis is to ensure it never happens and our infrastructure is fully geared to it. However, if due to any uncontrollable reasons, a crisis does occur, we always maintain backup systems in place – ever ready to take over.

Life Smile completely understands the utmost importance of business continuity and also that creation, testing, implementation and optimization of a practical Business Continuity System (BCS) is vital for every business enterprise. BCS at Life Smile is geared to meet all possible contingencies, be it operational, infrastructural or unforeseen calamities. We have put in place, a Business Continuity System that explores all possible failure scenarios, judge its impact on business and put in place appropriate controls to minimize and manage risks.

You are welcome to contact Life Smile at:lifesmile@gmail.com